Many of you may recall that I ordered a lot of Boden dresses this summer and then sent half of them back. By the time I got around to making the return it was early July. I expected several weeks for delivery and processing -- possibly up to 2 months. But when I checked my Visa bill this month and realized I still hadn't received credit for those items I got a bit concerned. Canada Post had told me I did not need tracking because air to UK is so very reliable, and I'd taken them at their word because we pay for returns from Canada, and it would have cost me about $50 more to send with tracking. But that meant I had no record.
I wrote to Boden on Friday with my order numbers and the items -- and woke up this morning to find my account has been fully credited. They didn't explain what the mix-up was, but dealt with it instantly and efficiently.
I will definitely be shopping with them some more. In Canada, we don't have the convenience and ease of free returns, so it feels a bit risky. But we do get extremely fast delivery from the UK (a matter of days, seriously!), and all duty, taxes etc. are rolled into the price in CAD so that there are no surprises in the purchase.