GREAT customer service at Sandwich

A good news report! Remember my little Sandwich military knit jacket that lost its buttons?

I wrote to them and they sent -- all the way from the Netherlands!! --
a full package of replacement buttons, a sweet card, and as a bonus, a fab nylon shopping bag in fire engine red! How great is that?

All of this arrived yesterday. It ties right in with Angie's tip #8! 

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This post is also published in the youlookfab forum. You can read and reply to it in either place. All replies will appear in both places.

25 Comments

  • Toban replied 11 months ago

    What wonderful customer service! 

  • Katerina replied 11 months ago

    That is great!

  • Elizabeth P replied 11 months ago

    Nice!

  • Diana replied 11 months ago

    That’s fantastic!

  • Angie replied 11 months ago

    WOW. Go Dutch Customer Service. How wonderful, Suz

  • Jenn replied 11 months ago

    That’s fabulous!

  • smittie replied 11 months ago

    Wow! What a great fashion moment.
    I’m going to check out sandwich.
    I like to support Dutch companies (my mum is Dutch).

  • Windchime replied 11 months ago

    Now that's fab!

  • deb replied 11 months ago

    Great service.

  • Emily K replied 11 months ago

    Wow!  A little bit of kindness sure goes a long way, doesn't it?

  • Sara L. replied 11 months ago

    Wow, that's fantastic!

  • Inge replied 11 months ago

    How awesome is that!!

    P.S. I read your thread title and thought to myself "Oh, I didn't know they have Sandwich in Canada too";-)

  • Suz replied 11 months ago

    Thanks all! Inge, Sandwich is sold in some Canadian boutiques and they have a new stand alone store in Montreal, where I bought my jacket.

  • unfrumped replied 11 months ago

    Wow, how gratifying, and helpful. The tote is made for your color palette also!

  • lisa p replied 11 months ago

    Excellent . Love it. I have a Sandwich customer service story to share too!

    I bought an indigo/overdyed long  Sandwich  cardigan from a local boutique last summer.  Finally got around to wearing it about 4 months later (me and cardigans etc) and when I got home, noticed that the indigo dye was ALL over me, the tank top I wore underneath it, my car seat , and worse : a really expensive, beloved suede/leather purse I was wearing at the time .  Was I p*$%ed off.  Of course it was stupid of me to forget that it was an overdyed linen and I should not have worn white with it  nor carried a nice bag, but still!  I took it back to the store - which is always awkward when the store owner  is a customer of your own but...- who refunded me immediately and promised to address the stained purse issue.  Within a few weeks, Sandwich themselves sent me a lovely (well, their idea of a lovely bag which resembled mine, which was not replaceable ) t bag with a note of apology. I was duly impressed.  

  • Scarlet replied 11 months ago

    I love to hear that.

  • Suz replied 11 months ago

    Wow, Lisa that is such a shame about the dye transfer but it does help when they respond like that.

  • kkards replied 11 months ago

    oh, I love a fab customer service story! will keep my eyes open for this label in the future

  • Barbara Diane replied 11 months ago

    Wow, I am so impressed. That kind of customer service is rare these days.

  • texstyle replied 11 months ago

    Really nice response!

  • Janet replied 11 months ago

    Wow, that is great! I’ve never even seen that brand before but good to know.

  • rachylou replied 11 months ago

    Ok now, that’s cool!

  • Cardiff girl replied 11 months ago

    Well isn’t that lovely,and look at all the free good publicity they ve now gained through providing good customer service.Its always worth treating your customers well I feel especially in these days of tight retail margins.

  • anchie replied 11 months ago

    Great stories. Never heard of brand and doubt it is available in my neck of woods, but good to know.

  • Marilyn replied 11 months ago

    Wow!  That is amazing customer service, Suz.  You have buttons to spare now! :)

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