GREAT customer service at Sandwich

A good news report! Remember my little Sandwich military knit jacket that lost its buttons?

I wrote to them and they sent -- all the way from the Netherlands!! --
a full package of replacement buttons, a sweet card, and as a bonus, a fab nylon shopping bag in fire engine red! How great is that?

All of this arrived yesterday. It ties right in with Angie's tip #8! 

This post is also published in the youlookfab forum. You can read and reply to it in either place. All replies will appear in both places.


  • Toban replied 2 months ago

    What wonderful customer service! 

  • Katerina replied 2 months ago

    That is great!

  • Elizabeth P replied 2 months ago


  • Diana replied 2 months ago

    That’s fantastic!

  • Angie replied 2 months ago

    WOW. Go Dutch Customer Service. How wonderful, Suz

  • Jenn replied 2 months ago

    That’s fabulous!

  • smittie replied 2 months ago

    Wow! What a great fashion moment.
    I’m going to check out sandwich.
    I like to support Dutch companies (my mum is Dutch).

  • Windchime replied 2 months ago

    Now that's fab!

  • deb replied 2 months ago

    Great service.

  • Emily K replied 2 months ago

    Wow!  A little bit of kindness sure goes a long way, doesn't it?

  • Sara L. replied 2 months ago

    Wow, that's fantastic!

  • Inge replied 2 months ago

    How awesome is that!!

    P.S. I read your thread title and thought to myself "Oh, I didn't know they have Sandwich in Canada too";-)

  • Suz replied 2 months ago

    Thanks all! Inge, Sandwich is sold in some Canadian boutiques and they have a new stand alone store in Montreal, where I bought my jacket.

  • unfrumped replied 2 months ago

    Wow, how gratifying, and helpful. The tote is made for your color palette also!

  • lisa p replied 2 months ago

    Excellent . Love it. I have a Sandwich customer service story to share too!

    I bought an indigo/overdyed long  Sandwich  cardigan from a local boutique last summer.  Finally got around to wearing it about 4 months later (me and cardigans etc) and when I got home, noticed that the indigo dye was ALL over me, the tank top I wore underneath it, my car seat , and worse : a really expensive, beloved suede/leather purse I was wearing at the time .  Was I p*$%ed off.  Of course it was stupid of me to forget that it was an overdyed linen and I should not have worn white with it  nor carried a nice bag, but still!  I took it back to the store - which is always awkward when the store owner  is a customer of your own but...- who refunded me immediately and promised to address the stained purse issue.  Within a few weeks, Sandwich themselves sent me a lovely (well, their idea of a lovely bag which resembled mine, which was not replaceable ) t bag with a note of apology. I was duly impressed.  

  • Scarlet replied 2 months ago

    I love to hear that.

  • Suz replied 2 months ago

    Wow, Lisa that is such a shame about the dye transfer but it does help when they respond like that.

  • kkards replied 2 months ago

    oh, I love a fab customer service story! will keep my eyes open for this label in the future

  • Barbara Diane replied 2 months ago

    Wow, I am so impressed. That kind of customer service is rare these days.

  • texstyle replied 2 months ago

    Really nice response!

  • Janet replied 2 months ago

    Wow, that is great! I’ve never even seen that brand before but good to know.

  • rachylou replied 2 months ago

    Ok now, that’s cool!

  • Cardiff girl replied 2 months ago

    Well isn’t that lovely,and look at all the free good publicity they ve now gained through providing good customer service.Its always worth treating your customers well I feel especially in these days of tight retail margins.

  • anchie replied 2 months ago

    Great stories. Never heard of brand and doubt it is available in my neck of woods, but good to know.

  • Marilyn replied 2 months ago

    Wow!  That is amazing customer service, Suz.  You have buttons to spare now! :)

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