Pix-Elated

25 Comments

• Toban replied 6 years ago

  What wonderful customer service! 

• Katerina replied 6 years ago

  That is great!

• Elizabeth P replied 6 years ago

  Nice!

• Diana replied 6 years ago

  That’s fantastic!

• Angie replied 6 years ago

  WOW. Go Dutch Customer Service. How wonderful, Suz. 

• Jenn replied 6 years ago

  That’s fabulous!

• replied 6 years ago

  Wow! What a great fashion moment.
  I’m going to check out sandwich.
  I like to support Dutch companies (my mum is Dutch).

• Windchime replied 6 years ago

  Now that's fab!

• deb replied 6 years ago

  Great service.

• Emily K replied 6 years ago

  Wow!  A little bit of kindness sure goes a long way, doesn't it?

• Sara L. replied 6 years ago

  Wow, that's fantastic!

• Inge replied 6 years ago

  How awesome is that!!

  P.S. I read your thread title and thought to myself "Oh, I didn't know they have Sandwich in Canada too";-)

• Suz replied 6 years ago

  Thanks all! Inge, Sandwich is sold in some Canadian boutiques and they have a new stand alone store in Montreal, where I bought my jacket.

• unfrumped replied 6 years ago

  Wow, how gratifying, and helpful. The tote is made for your color palette also!

• replied 6 years ago

  Excellent . Love it. I have a Sandwich customer service story to share too!

  I bought an indigo/overdyed long  Sandwich  cardigan from a local boutique last summer.  Finally got around to wearing it about 4 months later (me and cardigans etc) and when I got home, noticed that the indigo dye was ALL over me, the tank top I wore underneath it, my car seat , and worse : a really expensive, beloved suede/leather purse I was wearing at the time .  Was I p*$%ed off.  Of course it was stupid of me to forget that it was an overdyed linen and I should not have worn white with it  nor carried a nice bag, but still!  I took it back to the store - which is always awkward when the store owner  is a customer of your own but...- who refunded me immediately and promised to address the stained purse issue.  Within a few weeks, Sandwich themselves sent me a lovely (well, their idea of a lovely bag which resembled mine, which was not replaceable ) t bag with a note of apology. I was duly impressed.  

• Scarlet replied 6 years ago

  I love to hear that.

• Suz replied 6 years ago

  Wow, Lisa that is such a shame about the dye transfer but it does help when they respond like that.

• kkards replied 6 years ago

  oh, I love a fab customer service story! will keep my eyes open for this label in the future

• Barbara Diane replied 6 years ago

  Wow, I am so impressed. That kind of customer service is rare these days.

• texstyle replied 6 years ago

  Really nice response!

• Janet replied 6 years ago

  Wow, that is great! I’ve never even seen that brand before but good to know.

• rachylou replied 6 years ago

  Ok now, that’s cool!

• Cardiff girl replied 6 years ago

  Well isn’t that lovely,and look at all the free good publicity they ve now gained through providing good customer service.Its always worth treating your customers well I feel especially in these days of tight retail margins.

• anchie replied 6 years ago

  Great stories. Never heard of brand and doubt it is available in my neck of woods, but good to know.

• Marilyn replied 6 years ago

  Wow!  That is amazing customer service, Suz.  You have buttons to spare now! :)